Automation and segment

I have a hidden field in two signup forms that segments users based on free goods they want to download.

Segment A
Segment B

Each segment triggers a different Automation email that offers a different download.

If someone signs up for the download the automation email works fine.

However if they signup for the other, the automation never gets sent. I think its because they are already on the list.

Anyone know how to solve this without creating a new list?

Many thanks

itsmesimon, 1 year ago


Join 150,000 companies around the world that use Campaign Monitor to run email marketing campaigns that deliver results for their business.

Get started for free