I would like to be able to add a custom from name and email address.
Each one of our customers would have had phone and email contact with one of our sales team. Campaign monitor suggest personalising emails by signing it off from the customers sales contact, I do this. I also put their direct phone number and email address. It looks good but it still lacks the initial level of personalisation as the email hits the customers inbox as
From name: Conpany
From email: firstname.lastname@example.org
I've only recently moved over to Campaign monitor from another popular ESP which for the purpose of this post I'll call... "Message Monkey". There I could put customer fields into the from name and email fields.
From name: [sales-person]
From email: [sales-person-email-prefix]@example.com
I'd suggest some kind of validation is performed before the email is sent just to make sure [sales-person-email-prefix]@example.com is a valid address.
Hi Mr-Mark, thank you for this request and no troubles at all - we'll certainly let you know if we make it possible to customize sender details. One word of warning - Gmail's sender guidelines recommend being consistent with your From: name and email address. We cover this in our new Landing in the Inbox guide, which we recommend giving a read :)