Truncated test results screenshot

One of my 'Design test' results has not fully loaded, it has been chopped off just before the footer appears.

Is this common? or is it more likely to be my template?

roshodgekiss roshodgekiss, 5 years ago

Hey there samsull, we source our screenshots from a 3rd party provider, so it's likely that they're returning the screenshot before it's had a chance to fully load on their system. If you're finding it to be disruptive, by all means get in touch with our team and we'll be sure to take a look at your results and refund you for any failed tests. Sorry about the trouble!

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