Show Quoted Text in GMail

I am sending out an HTML email.  GMail hides the original message because it thinks it is quoted text and then the receive clicks on "Show Quoted Text" and it appears.  Any idea what could be causing this?  I am using Kintera (or actually my client uses Kintera to be more precise.)  Does this ever happen with Campaign Monitor?

Mathew Mathew, 9 years ago

We've not seen it happen - I would suspect something to do with specific formatting in your message. Can you try cutting out pieces and see if it goes away?

Get in touch with us on Twitter:
We're also on Facebook:
Stig Stig, 9 years ago

Hi extravaganzacreative, welcome to the forums!

The way I understand, this should only happen if you already have an email in your inbox that is more or less identical to the one you're receiving. GMail then organize them in the same thread, and hides whatever content that matches the previous mail.

Could it be that you've sent out a test before sending the actual campaign?


The Campaign Monitor Blog – HTML email smarts to go with your good looks.
extravaganzacreative, 9 years ago

Oh this last thing about threads is probably it.  Next week I will try to see if that.  Thanks!

Join 150,000 companies around the world that use Campaign Monitor to run email marketing campaigns that deliver results for their business.

Get started for free