Editor not showing, Firefox/IE on Windows

Hey Guys

We've got a client that's unable to use the new editor. On logging in to a previously used template, and selecting edit, the sidebar is opening but there's not WYSIWYG editor appearing.


Can you guys let me know your thoughts?


efront efront, 6 years ago

Looking at some previous posts, I've tried adding a DOCTYPE to the template as well with no changes...

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
eds720, 6 years ago


I've just come to use Campaign Monitor and found the same problem.
Becuase i was using Chrome. Worked better in I.E. 9 but I still can't load an image up.

Next step is try an older browser...


Diana Diana, 6 years ago


Would both of you send an email in to support and let us know what the client/draft/template is and what browser/version you're using? Those definitely aren't expected behaviors so we'd love to get to the bottom of what's going on.

D. Potter
Campaign Monitor
Leisa, 6 years ago

I am also having the same issue.  I have sent an email to support.

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