Emails Not Received on Desktop


I've received some complaints that emails are being received on handheld devices, but not on desktop computers, has any one else had experience dealing with this?

roshodgekiss roshodgekiss, 6 years ago

Hi Steven, welcome to the forums! I haven't personally heard of this kind of situation before - could you kindly send campaign and account details, as well as specifics regarding the complaints to our support team? We'll look into what the cause may be.

Chances are that there may be something in the campaign content that's tripping off the spam filters across a number of desktop clients, but we'll check to be certain.

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