Personalised landing page no longer working

I have an URGENT issue. This worked on sunday and now it's the day of the send, it doesn't. PLEASE HELP.

The email has a link[frstname, fallback=client]

all it shows is the [firstname] instead of the value

Why is this not working any  longer my client is screaming !



Diana Diana, 8 years ago

Hi Jonathan,

Could you send an email in to support? We can look at the exact code in your account and see what's going on.

D. Potter
Campaign Monitor
jlyon, 8 years ago


Passing custom field variables works in a live campaign environment. It had been working in preview mode and then suddenly stopped which had thrown me.

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